Customer Services

Our Customer Excellence Awards recognise us as a top performing Retailer for the quality of service we give to you, the customer. It shows our outstanding customer focus and dedicated service.

What can I expect from an award-winning Retailer?

When you visit Northern Motors, you can rest assured that you will be receiving truly dedicated customer service. Northern Motors have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that's gone into our consistent achievements and all-round high performance.

How can you be sure we are an award-winning Retailer?

You'll see winning Retailers clearly identified as Customer Excellence Award winners from January 2012. You'll see our award logo displayed at the top of our website.

How are the winners decided?

Vauxhall update their index of Retailer performance using Purchase Satisfaction and Service Satisfaction surveys. You will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. Thousands of these surveys are collected – a recent tally came to over 30,000 of each survey over six months – so they make up a very accurate and long term picture of customers experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.

Complaints Procedure

Pinner View Motors Ltd T/A Northern Motors makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we are constantly looking at ways to improve our services by going the’ extra mile’.

After nearly 60 years of business in Middlesex and Hertfordshire, we have proved that we are here to stay and provide the very best service we can, so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

Pinner View Motors Ltd T/A Northern Motors is your first port of call should you feel that anything has gone wrong with the service that we provide to you, please contact our Customer Care Manager, Lisa Beach on 02085157106 or by filling in and submitting the form above you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Northern Motors subscribe to the Motor Codes Industry Code of practise for Service and Repair.

In the event of an unresolved customer dispute we will refer you to Motor Codes Ltd – a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure. Further details can be found at www.motorcodes.co.uk or alternatively you can contact their advice line on 0800 692 0825.

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