Complaints Procedure

Pinner View Motors Ltd T/A Northern Motors makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we are constantly looking at ways to improve our services by going the’ extra mile’.

After nearly 60 years of business in Middlesex and Hertfordshire, we have proved that we are here to stay and provide the very best service we can, so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

Pinner View Motors Ltd T/A Northern Motors is your first port of call should you feel that anything has gone wrong with the service that we provide to you, please contact our Customer Care Manager, Lisa Beach on 020 8515 7106 or by filling in and submitting the form above you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Northern Motors subscribe to the Motor Codes Industry Code of practise for Service and Repair.

In the event of an unresolved customer dispute we will refer you to Motor Codes Ltd – a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure. Further details can be found at or alternatively you can contact their advice line on 0800 692 0825.